Refund policy

Last Updated: 1st July 2026

At HeavenNuts, customer satisfaction is our priority. We take great care in sourcing, packing, and delivering premium Kashmiri products. If you are not satisfied with your purchase due to a quality issue, we are here to help.

Eligibility for Returns & Refunds

Customers may request a return, replacement, or refund if:

* The product received is damaged during transit.
* The wrong product was delivered.
* The product received has a genuine quality issue.

Mandatory Unboxing Video

To process any claim related to damage, missing items, incorrect products, or quality concerns, customers must provide:

A clear, uninterrupted unboxing video recorded from the moment the package is opened.

The video must clearly show:

* The sealed package before opening.
* The shipping label.
* The unboxing process.
* The product received and its condition.

Claims submitted without a valid unboxing video may not be eligible for approval.

Return Request Timeline

Customers must contact us within 48 hours of delivery to report any issue.

Requests submitted after this period may not be accepted.

Non-Returnable Items

For hygiene, safety, and food quality reasons, the following items cannot be returned once opened or used:

* Saffron
* Dry Fruits
* Honey
* Shilajit
* Any consumable product that has been opened, partially consumed, or tampered with

However, if there is a verified issue with the product quality, our support team will review the case and provide an appropriate resolution.

Refund Process

Once the claim is reviewed and approved:

* Refunds will be processed to the original payment method used during purchase.
* Refunds may take up to 14 business days (2 weeks) to reflect in the customer’s account, depending on the bank or payment provider.

Replacement Policy

Where applicable, HeavenNuts may offer a replacement product instead of a refund.

Cancellation Policy

Orders may be cancelled before they are dispatched from our warehouse.

Once an order has been shipped, cancellation requests cannot be accepted.

For any return, refund, or replacement requests, please contact:

HeavenNuts

📧 info@heavennuts.in

📞 +91 7006351701 (call or whatsapp)

Our team will review your request and respond as quickly as possible.