Terms of service

Last Updated: 1st July 2026

Welcome to Heaven Nuts. By accessing or using our website, purchasing our products, or interacting with our services, you agree to be bound by the following Terms of Service. Please read them carefully.

1. About Heaven Nuts

Heaven Nuts is a Kashmir-based brand offering premium saffron, dry fruits, honey, wellness products, and other specialty products sourced directly from farmers and trusted producers.

2. Acceptance of Terms

By using this website, you confirm that:

* You are at least 18 years old or using the website under the supervision of a parent or legal guardian.
* You agree to comply with these Terms of Service.
* You will not use the website for any unlawful purpose.

3. Product Information

We strive to ensure that all product descriptions, images, prices, and information displayed on the website are accurate.

However:

* Product images are for illustrative purposes and may vary slightly from the actual product.
* Natural products may differ in appearance, colour, texture, or size.
* Minor variations do not constitute a product defect.

4. Pricing & Payments

* All prices are listed in Indian Rupees (INR).
* Prices are subject to change without prior notice.
* Payment must be completed before order processing unless Cash on Delivery is offered and selected.
* We reserve the right to cancel any order in case of pricing errors, suspected fraud, or payment issues.

5. Order Acceptance & Cancellation

Heaven Nuts reserves the right to:

* Accept or reject any order.
* Limit quantities purchased.
* Cancel orders suspected of fraudulent activity.

Customers may request order cancellation before the order has been dispatched.

Once an order has been shipped, cancellation requests cannot be guaranteed.

6. Shipping & Delivery

* Delivery timelines are estimates and may vary depending on location, courier operations, weather conditions, public holidays, or other unforeseen circumstances.
* Heaven Nuts shall not be held liable for delays caused by courier partners or events beyond our reasonable control.

7. Returns & Refunds

All returns, refunds, and replacements are governed by our Return & Refund Policy.

For claims involving damaged products, missing items, or incorrect deliveries, customers must provide a clear and uninterrupted unboxing video showing the sealed package and the complete unboxing process.

Approved refunds may take up to 14 business days to be credited to the original payment method.

8. Quality Commitment

We are committed to delivering premium-quality products.

If a customer experiences a genuine quality issue, Heaven Nuts will review the matter and determine an appropriate resolution in accordance with our Return & Refund Policy.

9. Intellectual Property

All content on this website, including:

* Logos
* Brand names
* Product descriptions
* Images
* Graphics
* Website content

is the property of HeavenNuts and may not be copied, reproduced, distributed, or used without prior written permission.

10. User Conduct

Users agree not to:

* Provide false information.
* Attempt unauthorized access to the website.
* Interfere with website functionality.
* Use the website for illegal or fraudulent activities.

11. Limitation of Liability

To the maximum extent permitted by law:

Heaven Nuts shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our total liability, if any, shall not exceed the amount paid by the customer for the relevant order.

12. Accuracy of Information

While we make every effort to provide accurate information, Heaven Nuts does not guarantee that all website content is complete, current, or error-free at all times.

13. Privacy

Your use of this website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in our Privacy Policy.

14. Changes to Terms

Heaven Nuts reserves the right to modify these Terms of Service at any time without prior notice.

Updated terms will become effective immediately upon publication on the website.

15. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the competent courts of Srinagar, Jammu & Kashmir, India.

Contact Information

Heaven Nuts

📧 info@heavennuts.in

📞 +91 7006351701

📍 Srinagar, Jammu & Kashmir, India

Heaven Nuts — From the Valleys of Kashmir to Your Home.